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Articles: Customer Service/Call Centers
Consumers are opting to use technology to help them throughout the purchase process, and they don't want to interact with store associates unless they need help. (Featured on SmartCustomerService.com.)
Watson Assistant uses IBM's cognitive computing platform to create personalized consumer experiences.
New business applications from Microsoft leverage advances in artificial intelligence to benefit, sales, marketing, and customer service personnel.
The acquisition accelerates the integration of machine learning into the Sparq 3 customer intelligence platform.
ConvergysCX is a cloud-based voice of the customer solution.
Helpshift SensAI allows companies to automate interactions and deliver personalized messages at scale. (Featured on SmartCustomerService.com.)
Clarabridge enhancements help companies detect and prevent customer churn and communicate across all platforms.
Vidyard GoVideo for Zendesk lets customer support agents capture and share personal video messages directly within Zendesk.
To adapt to customer moments of need, companies need strategies that enable real-time responsiveness.
To keep customers coming back, businesses today need to know as much as they can about them
While identity theft is definitely on the rise, consumer awareness of the risk has seen a comparable increase, and companies' attempts at personalization might be the ultimate victims.
As identity fraud hits an all-time high, the burden is shifting to companies to protect customer data
Vega takes its cause to social media
TechStyle gives a NICE boost to its agent and customer experience
Boscov's bounces back with Moxie's Kbot
athenahealth improves its prognosis with Salesforce Service Cloud
Our 15th annual recognition of innovation and success in customer service
Partnerships bring the Zendesk platform to more devices and apps
UJET speeds customers through channels
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