Speech recognition has struggled to move into the mainstream, but these applications are picking up where touch tone IVR leaves off.
Magazine Features,
Posted 01 Nov 2005
Calibration as an integral component of transactional monitoring.
Viewpoints,
Posted 01 Nov 2005
Big companies often miss reaching the consumer.
Viewpoints,
Posted 01 Nov 2005
The win is in the measured use of your customer references and the preservation of those valuable relationships.
Viewpoints,
Posted 01 Nov 2005
An emerging trend in outsourcing brings the workplace to disabled Americans.
Viewpoints,
Posted 01 Nov 2005
Customer relationship mismanagement gives us venal warm fuzzies.
Pint of View,
Posted 01 Nov 2005
To help avoid mistakes, use better process management practices and the technology that is currently available.
Viewpoints,
Posted 01 Nov 2005
Financial services firms have retargeted their investments in customer-facing processes and are reaping the rewards.
Magazine Features,
Posted 01 Nov 2005
Accenture turns to IEX's TotalView to manage three Indian call centers.
Case Studies,
Posted 01 Nov 2005
Boosting the market's understanding of the company's technology and selecting an advisory board are two imperatives for the new president and CEO.
CRM Featured Articles,
Posted 31 Oct 2005
BetterManagement Live hosts a panel that looks at shopper segmentation and predicting consumer needs as drivers of future loyalty gains.
CRM Featured Articles,
Posted 28 Oct 2005
How financial services organizations can move up to the next level of CRM; banks still have a lot to learn, particularly when it comes to channel integration strategies.
CRM Featured Articles,
Posted 26 Oct 2005
Training and procurement are the business process outsourcing market's two fastest growing segments as companies begin to think more strategically.
CRM Featured Articles,
Posted 24 Oct 2005
Successful companies will engage online customers in discussion about what they want from their products and services.
CRM Featured Articles,
Posted 21 Oct 2005
IT departments will reduce expenditures by switching from best-of-breed to solutions, and by enforcing security best practices.
CRM Featured Articles,
Posted 20 Oct 2005
The company has been under a year-long investigation by the private-sector self-regulatory organization for allegedly misleading its smaller clients about investments.
CRM Featured Articles,
Posted 19 Oct 2005
Keynotes detail the importance of relevancy, responsibility, and results--all ways for direct marketers to win customer confidence and build trust.
CRM Featured Articles,
Posted 18 Oct 2005
Mike Zafirovski replaces Bill Owens as president and CEO after just 18 months in office; the telecommunications company shakeup continues.
CRM Featured Articles,
Posted 18 Oct 2005
The soon-to-be acquired company unveils a new strategy and architecture as SAP baits a safe passage program hook for Siebel's customers.
CRM Featured Articles,
Posted 17 Oct 2005
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