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Articles: Customer Service/Call Centers
Enghouse Interactive's CCSP 7.2 brings enhanced usability, Gadget API integration, and a connector for Skype for Business. (Featured on SmartCustomerService.com.)
Voci and TopBox have teamed up to provide voice-based root cause analysis of contact center interactions. (Featured on SpeechTechMag.com.)
eLoyalty, part of TeleTech Technology, has released version 10.6.3 of its Cisco-Powered Hosted Collaboration Solution/Contact Center as a Service (HCS/CCaaS) cloud offering. (Featured on SmartCustomerService.com.)
The contact center is part of any company's life blood, not a cost to be reduced. (Featured on .)
ContactWorld enhancements include new user interfaces, greater personalization, and performance, efficiency, and infrastructure upgrades. (Featured on SmartCustomerService.com.)
V-Person integration with Facebook Messenger and other chat platforms enables companies to provide consistent omnichannel engagement on emerging customer touchpoints. (Featured on SmartCustomerService.com.)
SAP Hybris Service Engagement Center incorporates classic and community-based customer service engagement, (Featured on SmartCustomerService.com.)
Latest release delivers advanced features to improve customer experience, capture and convert revenue opportunities, and maximize return on investment. (Featured on SmartCustomerService.com.)
Vinda Souza explains how breaking down the walls between email and CRM systems can help organizations find valuable insight.
Alliance will embed eGain's knowledge-guided digital service capability in Majesco's DigitalConnect solution
CallTrackingMetrics' Smart Routing helps businesses route inbound phone calls to increase sales and customer satisfaction.
Avaya Workforce Optimization Select is specifically designed for contact centers at midsized companies. (Featured on SmartCustomerService.com.)
The Altitude Xperience is a complete cloud-based contact center solution. (Featured on SmartCustomerService.com.)
Avaya Oceana is powered by the Oceanalytics customer journey insights tool. (Featured on SmartCustomerService.com.)
After the acquisition, Alorica will employ more than 91,000 people in 154 locations spanning 16 countries across five continents. (Featured on SmartCustomerService.com.)
Completion facilitates growth, product innovation, and ongoing pivot toward becoming a provider of cloud-based contact center, self-service, and workforce optimization solutions. (Featured on SpeechTechMag.com.)
Only 3 percent of all companies can start a customer interaction on one channel and seamlessly move to another channel, while still maintaining all the context of the previous interactions. (Featured on SmartCustomerService.com.)
LogMeIn expands omnichannel customer engagement with BoldChat 10.0. (Featured on SmartCustomerService.com.)
Integration of Visual IVR with Salesforce.com's customer service platform offers users more information access. (Featured on SmartCustomerService.com.)
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