The new service offers biometrically authorized payments via phone, providing convenience and security.
CRM Featured Articles,
Posted 24 Dec 2008
How data discovery improves agility.
Viewpoints,
Posted 24 Dec 2008
Any improvements in customer satisfaction given today's economy is noteworthy, but government could still use more votes.
CRM Featured Articles,
Posted 23 Dec 2008
The new multi-tenancy licensing option in its OpenScape Contact Center solution opens up new markets for the company, says one analyst.
CRM Featured Articles,
Posted 22 Dec 2008
Alcatel-Lucent joins some familiar faces in the Leader space: Aspect Software, Avaya, Cisco Systems, Genesys Telecommunications Laboratories, Interactive Intelligence, and Nortel Networks.
CRM Featured Articles,
Posted 22 Dec 2008
The company's Unified IP 6.6 release features a tighter integration with Microsoft Office Communications Server in its push for UC.
CRM Featured Articles,
Posted 19 Dec 2008
Sprint Nextel will close contact centers in response to lower demand for customer service while increasing its marketing efforts.
CRM Featured Articles,
Posted 18 Dec 2008
The company's new public safety-specific solution is a shot in the arm for an industry "15 to 20 years behind in contact center technology," according to one pundit.
CRM Featured Articles,
Posted 18 Dec 2008
Research indicates that the use of social networks among small businesses will double over next 12 months.
CRM Featured Articles,
Posted 17 Dec 2008
SAP's business intelligence division strengthens its abilities in data warehousing and data exploration with its latest BI OnDemand release.
CRM Featured Articles,
Posted 17 Dec 2008
A new tagging feature aims to make reviews more easily accessible.
CRM Featured Articles,
Posted 16 Dec 2008
The vendor's new PBXtra Unified Agent solution fulfills the promise of unified communications, according to one analyst.
CRM Featured Articles,
Posted 16 Dec 2008
Citing high customer demand, the company's latest Bomgar Box release incorporates support for BlackBerry users.
CRM Featured Articles,
Posted 15 Dec 2008
The company expands its online marketing platform with a new text-messaging solution.
CRM Featured Articles,
Posted 15 Dec 2008
Video-enabled call centers will change the company-customer relationship.
Viewpoints,
Posted 15 Dec 2008
Gartner points to the continued evolution of software-as-a-service implementations.
CRM Featured Articles,
Posted 12 Dec 2008
Consumer Health World '08: Consumers are cost-ignorant with healthcare -- and yet always want too much.
CRM Featured Articles,
Posted 11 Dec 2008
New in-the-cloud services and social feeds in Sugar 5.2 puts it on par with traditional CRM leaders, says one analyst.
CRM Featured Articles,
Posted 11 Dec 2008
The voice platform vendor helps itself to a portfolio of self-service applications.
CRM Featured Articles,
Posted 10 Dec 2008
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