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Articles: Customer Service/Call Centers
L.L. Bean sent many of its customers into a frenzy last week when it announced it was changing its lifelong guarantee policy. (Featured on SmartCustomerService.com.)
The integration makes customer support data available to marketers, with the goal of attaining a more complete view of customers.
The latest version of the Bold360 platform uses AI to power its self-service and agent-assisted engagement channels. (Featured on SmartCustomerService.com.)
A flexible software delivery option and suite of managed customer-premises equipment (CPE) services will strengthen payment data security and simplify PCI compliance. (Featured on SmartCustomerService.com.)
Relay's CX Builder helps businesses create personalized, proactive customer experiences at scale.
Dialpad's Pure-Cloud Solution now offers service teams a business phone system inside Zendesk. (Featured on SmartCustomerService.com.)
AI-driven feature proactively recommends additional, customized keywords to help marketers better understand why customers are picking up the phones. (Featured on SmartCustomerService.com.)
Spoken's contact center offerings supercharge Avaya's move into big data, machine learning, AI, and the cloud. (Featured on SmartCustomerService.com.)
IBM and Salesforce have announced that they will be combining their artificial intelligence offerings to enhance customer service capabilities. (Featured on SmartCustomerService.com.)
New capabilities allow for real-time operations dashboards, support for GDPR compliance, and a Zendesk integration.
Together, the companies will provide a new offering, Cytrack Customer Experience Solutions.
The integration between Plum Voice and Stripe allows companies to accept payments through their IVRs. (Featured on SmartCustomerService.com.)
All parts of your business understand the importance of data, so now everyone—from IT to sales and marketing to customer service—should take responsibility for it.
CXone Agent for Salesforce add's NICE's Workforce Optimization to Salesforce.com's unified desktop. (Featured on SmartCustomerService.com.)
When it comes to delivering customer service during a time of crisis, customers don't want polite apologies and sympathy—they want fast solutions, new research suggests. (Featured on SmartCustomerService.com.)
Zendesk brings omnichannel customer support solutions to the Shopify Plus platform.
CTI Adaptor integrates legacy or on-premises telephony and CRM systems for increased engagement visibility. (Featured on SmartCustomerService.com.)
NICE's GDPR Compliance Center simplifies the implementation of data governance processes to help contact centers comply the General Data Protection Regulation. (Featured on SmartCustomerService.com.)
Consumers can initiate support chats with businesses that use eGain for customer service through the companies' Facebook pages via Facebook Messenger. (Featured on SmartCustomerService.com.)
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