Get CRM Media in your inbox -
Sign up for free
toggle menu
Home
Subscribe
CRM
Magazine
CRM eWeekly (e-Newsletter)
News
CRM Featured Articles
CRM Across the Wire
In Depth
Features
ViewPoints
Case Studies
Columns
Insight
Blog
Customer Service
Marketing
Sales
More Topics
Analytics
Big Data CRM
Channel Management
Cloud-based CRM
Enterprise CRM
Integration
Mobile
SMB/Mid-market CRM
Social CRM
Topics
Industries
White Papers
Best Practices Series
Reports & Research
Resources
CRM Buyer's Guide & Directory
Current Issue
Previous Issues
Market Awards
Service Awards
Jobs
Webinars
Events
CX Connect 2023
CRM Evolution Conference
Smart Customer Service Conference
SpeechTek
Digital Experience Conference
About
What Is CRM?
About Us
Contact US
How to Advertise
Getting Covered
Editorial Calendar
Reprints
Roundtable: How Channel Hoppers and Employees Are Changing Customer Service
How Channel Hoppers and Employees
Are Changing Customer Service
Prepare for the seismic shift from contact
center to customer engagement center.
WEDNESDAY, AUGUST 17, 2016
- 11:00AM PT / 2:00PM ET
The customer service and support industry has come to a point where the needs of today's channel-hopping customers and Millennial employees have to be balanced. To do this, organizations must
go beyond traditional contact center-only workforce optimization
(WFO) and embrace broader customer engagement optimization practices and technologies.
Join
Verint
,
inContact
, and
Aspect
on this interactive webinar and learn how to:
Gain
enterprise-wide visibility and manageability of people, work, and processes.
Leverage
customer-focused, analytics-driven approaches to quality management.
Use
calibration and self-evaluations to level-set your quality monitoring department.
Get
the full picture of quality monitoring and do something with the developed picture.
Leverage
traditional WFO tools for the customer engagement center and the entire enterprise.
REGISTER NOW
to join us for this FREE web event.
Audio is streamed over the Internet, so turn up your computer speakers!
MODERATOR
SPEAKERS
David Myron
Editorial Director
CRM magazine
Rajeev Venkat
Solutions Marketing
Verint
Amanda Gunter
Workforce Optimization (WFO) Strategist
Aspect
Barry Knack
Manager of Professional Services
inContact
How Channel Hoppers and Employees Are Changing Customer Service
Please sign in or register for access to all destinationCRM.com content.
Email:
E-mail address is required.
Valid e-mail is required.
Register