Roundtable: Top Strategies for Customer Service Optimization
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| Top Strategies for Customer Service Optimization |
Learn how intelligent and optimized contact centers provide the most
value to organizations and deliver the best customer experiences. |
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| WEDNESDAY, SEPTEMBER 14, 2016 - 11:00AM PT / 2:00PM ET |
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Best-in-class contact centers are highly optimized. They know that by making the best use of their agents' skills, availability, and time while working will yield the best results for the business and its customers. See if your organization is optimized for today's highly demanding customer interactions by joining Verint, Calabrio, inContact, and Jacada on this interactive webinar.
Here you will learn how to:
- Pinpoint front-office processes that prevent optimal customer service.
- Improve omnichannel engagements between your agents and customers.
- Identify the support needs of the different types of customers, channels, and employees.
- Automatically route, allocate, and prioritize omnichannel interactions to the right agent.
- Drive happy employees, which lead to happy customers.
- Implement best-in-class retention tips and strategies.
- Take advantage of your full technology package.
- Leverage data to improve processes and your efficiencies and effectiveness.
 REGISTER NOW to join us for this FREE roundtable web event.
Audio is streamed over the Internet, so turn up your computer speakers!
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| MODERATOR |
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SPEAKERS |
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David Myron
Editorial Director
CRM magazine |
Peter Whibley
Manager, Solutions Marketing
Verint |
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Kathie Worman
WFM Consultant
Calabrio |
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Barry Knack
Manager of Professional Services
inContact |
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Dylon Mills
Product Marketing Manager
Jacada |
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