With consumers going social in droves, many businesses have gone social in some way or the other, while others are still considering it. However, going social is more than simply monitoring, which is where most businesses are at. How can they go to the next step and monetize?
The answer is a holistic approach that involves technologies, process, and people that are integrated across social and "traditional" customer engagement. This webinar will provide a step-by-step approach on how to go from "monitor" to "monetize" in social.
Audio is streamed over the Internet, so turn up your computer speakers!