Migrating to a next-generation IVR can enable your contact center to deliver a better customer experience, open up new higher-value services and control costs – all of which are critical in today’s economic climate.

Register now to join Elizabeth Herrell, Vice President, Principal Analyst with Forrester Research, and Tony Lorentzen, Vice President, Business Consulting Services with Nuance Communications, for a live Webcast that will explore key considerations and steps every enterprise should take into account when upgrading an end-of-life IVR.

During this event, you’ll learn:

• How IVR upgrades can help you add cost-effective, valuable customer-focused functionality such as speech-enabled services, proactive notifications and personalization
• How to develop a safe migration plan with minimal business disruption
• How to justify and demonstrate the impact of new technology investments in a down economy
• How to determine whether an on-premise or hosted IVR is right for your organization
• How to maximize the use of your existing assets while moving to an open standard environment

Whether you’re in the midst of an IVR migration or just beginning to plan your upgrade strategy, this complimentary Webcast will help you maximize benefits to your callers and bottom line. Register today!