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Five Tips to Exceptional Service in Tough Economic Times
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Five Tips to Exceptional Service in
Tough Economic Times
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Register now for this FREE live web event. |
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WEDNESDAY NOVEMBER 5TH, 2008 • 11:00am PT / 2:00pm ET |
In today’s tough economy, we can all agree that retaining customers is more important than ever. To maintain your customer base, delivering an exceptional customer service experience is a requirement. Consequently, the pressure on service organizations is enormous — the daunting task at hand must be accomplished with the same or fewer resources than in days past. This challenge must be met by finding ways to dramatically increase agent productivity and reduce cost per interaction.
The answer to this challenge is to optimize your contact center’s multi-channel customer service capabilities. With smart multi-channel customer service, your organization can deliver the required exceptional customer experience by giving both your agents and customers the right tools to resolve issues quickly and easily on the first interaction.
Join us on November 5, 2008 as David Lowy, Talisma’s best practices guru and Senior Director of Product Management, provides five tips for delivering exceptional customer service in today’s tough economic climate. His straight forward, easy to implement tips will give you exactly what you need to succeed.
David’s tips will cover how to:
- maximize knowledge management for both assisted and self service channels to drive first contact resolution
- increase agent productivity with multiple, simultaneous chat and email interactions per agent
- deliver more efficient, significant responses in less time leveraging agent productivity tools
- help agents work smarter with more efficient workspaces
- right channel every customer interaction
Register now for this informative one-hour web-seminar.
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Editorial Director
CRM magazine
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Senior Director of Product Management,
Talisma
an nGenera Company |
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Reserve quickly—space is limited. Audio is streamed over the Internet, so turn up your computer speakers! |
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