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WEDNESDAY, OCTOBER 8TH, 2008
7:30AM PACIFIC TIME (10:30AM EASTERN TIME; 3:30PM BRITISH SUMMER TIME)
Industry surveys continue to show that customer service is often the only differentiator that businesses can sustain over time for revenue growth and competitive advantage. These studies also show that companies provide “me too” customer service at best. How can you leapfrog your competition in customer service experience, establish differentiation and grow your market leadership, while "doing more with less" at the same time? What are the rule-changing innovations in technology, process and people, many used by industry-leading companies, that you can leverage to get there? Join CRM magazine for this event, featuring Forrester Research and sponsored by eGain, to find out.. And register now to reserve your seat! |