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Know Your Customer better than your Competitors:
Creating Better Customer Service with CRM
 
 
WEDNESDAY, JUNE 22 - 11:00AM PT / 2:00PM ET
 
 
As the age of technology continues to evolve, customers are now more empowered to make real-time business decisions than ever before. Demographic segments like millennials are also driving the popularity of alternative service channels like mobile, SMS/text, and social.

In order to stay competitive, your customer service organization needs to think through alternative strategies for providing proactive, high quality interactions with your customers across all channels. By better understanding your customers' communication and service preferences, you will be able to retain and delight your customer base.

During this webinar, you will learn more about:
  • Customer service industry trends and drivers
  • How to deploy high quality, proactive services with best practices
  • How Microsoft Dynamics CRM and PowerObjects have helped innovate across the customer service workloads in the areas of customer service, field service, project service, knowledge management, and service intelligence
  • How PowerObjects has helped organizations achieve business benefits such as:
    • Increase in CSAT & NPS
    • Real-Time Reporting and KPIs
    • Agent-Technician Onboarding Reduction
    • First Time Fix Rate Increase
    • Omni-channel approach
REGISTER NOW to join us for this Web event.

Audio is streamed over the Internet, so turn up your computer speakers!
 
 
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MODERATOR
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David Myron
Editorial Director
CRM magazine
 
PRESENTERS
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Dave Miller
GM Worldwide Incubation
Microsoft Dynamics
 
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Gretchen Opferkew
Director of Education
PowerObjects
 
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Greg Moser
Customer Care Practice Director
PowerObjects
 
 
 
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