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Delivering High Speed Customer Service ? Optimizing customer service interactions with automation and speech applications
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Delivering High Speed Customer Service  — Optimizing customer
service interactions
with automation and
speech applications |
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Register now for this FREE live web event. |
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WEDNESDAY AUGUSTST 6TH, 2008
11:00am PT / 2:00pm ET |
Delivering customer service in the most effective and efficient way results to key success in your customer service platform. Developing applications that identify call types, patterns and repeat customers drives customer calls to quick resolutions in a time sensitive environment. Speech applications are a driving force in defining the customer care experience. Designing and deploying automated speech solutions from the customer’s point of view are a critical factor for competitive advantage. Learn the value from using speech to optimize your customer interactions to drive higher business performance, increase automation rates and improve your customer satisfaction. This webinar explore will explore using speech application, customer surveys and caller analysis to understand the voice of the customer and delivering a rewarding customer experience.
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Editorial Director
CRM magazine |
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Division Vice President, Customer Care
Comcast Corporation |
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Senior Vice President
West Corporation |
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| Reserve quickly — space is limited. Audio is streamed over the Internet, so turn up your computer speakers! |
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