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| Evolving Toward Omnichannel Customer Experience |
Organizations must identify and engage customers
in a personalized way at every touch point. |
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| WEDNESDAY, NOVEMBER 16, 2016 - 11:00AM PT / 2:00PM ET |
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An omnichannel support environment offers many benefits to companies and their customers. It helps customers get the support they need on their preferred interaction channel. It also helps organizations make smarter business decisions by gaining access to more timely and relevant customer insight. But to succeed with omnichannel support, organizations must plan ahead.
Join inContact, Avaya, and Pitney Bowes on this Webinar and learn how to:
- Leverage proven WFM and QM methodologies across channels.
- Use post-call surveys and speech analytics to improve omnichannel service.
- Capture and capitalize on big data across your entire enterprise.
- Cultivate the ultimate analytics-driven customer journey across all customer touch points.
- Transform existing self-service channels into active customer engagement opportunities.
- Provide a simple, consistent, and relevant experience for each customer.
REGISTER NOW to join us for this FREE roundtable web event.
Audio is streamed over the Internet, so turn up your computer speakers!
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SPEAKERS |
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Bob Fernekees
Publisher
CRM magazine |
Brian Spraetz
Sr. Product Marketing Manager
inContact |
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Cynthia Holladay Loosley
Senior Product Management & Evangelist
Avaya |
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Dr. Gerhard Heide
Director, Global Market Strategy – Customer Engagement Solutions
Pitney Bowes |
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