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Customer Service is
the New Marketing |
A company's brand is only as good
as a customer's last experience. |
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WEDNESDAY, JULY 13, 2016 - 11:00AM PT / 2:00PM ET
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There has been a tremendous shift in moving customer service departments from a cost center to a customer engagement hub that listens to customers, elevates conversations, strengthens loyalties, and creates brand advocates. To do this successfully requires an organization to truly know its customers and leverage that information to consistently deliver positive experiences for them. While this might sound like a daunting task, it doesn't have to be.
Join CallMiner, Empirix, and Oracle on this interactive Webinar and learn how to:
- Leverage automated interaction analytics to uncover customer sentiment drivers.
- Transform discoveries into actionable strategies to improve FCR, CSAT, and NPS.
- Avoid the common pitfalls of customer experience initiatives that damage brands.
- Improve the customer experience by incorporating active monitoring.
- Bolster engagement strategies to provide modern customer service and support.
- Align technology adoption with engagement and value metrics to meet your goals.
REGISTER NOW to join us for this FREE roundtable Web event.
Audio is streamed over the Internet, so turn up your computer speakers!
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SPEAKERS |
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David Myron
Editorial Director
CRM magazine |
Brian LaRoche
Product Marketing Manager
CallMiner |
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Erik Delorey
Product Marketing Manager Contact Center Solutions
Empirix |
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JP Saunders
Sr Director Strategy
Oracle |
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