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Roundtable: Top Strategies for Self-Service Success
Top Strategies for
Self-Service Success
Sophisticated customer service solutions
now include automated video,
social, and contextual support.
 
 
WEDNESDAY, APRIL 13, 2016 - 11:00AM PT / 2:00PM ET
Organizations have long struggled to provide personalized, low-cost customer support. Fortunately, today they can accomplish this through recent advances in self-service technologies, such as interactive and personalized video support, automated support on social channels, and a digital interface that provides contextually relevant answers—even about personal account information—based on a user's device, location, profile, and more. What's more, today's self-service solutions can also connect to live support to create a holistic customer service solution.

Join Verint, Aspect, Pitney Bowes, and nanorep in this interactive Webinar and learn how to:
  • Reduce effort and improve the customer experience.
  • Leverage the power of natural language understanding to answer more questions with self-service.
  • Make self-service smarter and more engaging.
  • Use interactive, personalized video to deliver compelling self-service experiences.
  • Provide personalized self-service for all consumers.
  • Garner insights that continuously optimize the digital service journey.
  • Align your customer service strategy across all channels.
  • Ensure seamless transitions between self-service channels.
REGISTER NOW to join us for this FREE roundtable Web event.

One lucky viewer will win a Google Chromecast!

giveawayAudio is streamed over the Internet, so turn up your computer speakers!

MODERATOR   SPEAKERS            
photo photo photo photo photo
David Myron
Editorial Director
CRM magazine
 
Kelly Koelliker
Director, Product Marketing
Verint
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Alyx Kaczuwka
Product Marketing Manager
Aspect
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Greg Mortson
Director Strategic Consulting
Pitney Bowes
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Yaniv Reznik
CPO & SVP Customer Success
nanorep
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