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How To Deliver Exceptional Multichannel Service & Support
How To Deliver Exceptional Multichannel Service & Support
How To Deliver Exceptional
Multichannel Service & Support
WEDNESDAY, JULY 30, 2014
11:00 AM – 12:00 PM PT / 2:00 – 3:00 PM ET
 
Most companies today operate in multichannel environments, supporting customer interactions over the phone, the Web, and email. But are these interactions complete? Is the information consistent across these communication channels? Can each channel provide contextual information that benefits businesses and their customers? And, are the channels connected to support a seamless customer journey?

If you answered "no" to any of these questions, then join KANA®, a Verint® Company, LiveOps, NewVoiceMedia, and Convergys in this interactive Webinar and learn how to:
  • Reduce customer effort.
  • Leverage context so that customer service interactions are complete, consistent, and contextual.
  • Integrate real-time big data to understand cross-channel customer interactions.
  • Create a smart customer journeys with contextual routing.
  • Provide a seamless, consistent customer experience across all channels.
  • Engage in multiple customer service channels simultaneously with multimodal service.
  • Construct an effective multichannel engagement.
  • Utilize the top 3 tips for multichannel success.
REGISTER NOW to join us for this FREE Web event.

Audio is streamed over the Internet, so turn up your computer speakers!
 
MODERATOR   PRESENTERS            
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David Myron
Editorial Director
CRM magazine
Kelly Koelliker
Director, Product Marketing
KANA®, a Verint® Company
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Allyson Boudousquie
Sr. Director Customer Solutions
Convergys
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George Matar
Sr. Director Product Marketing
LiveOps
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Matt Jones
SVP Dev Ops
NewVoiceMedia
 
 
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