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Cloud Contact Center Solutions
Ask the Experts: CRM Educational Webcast
CRM Roundtable: Cloud Contact Center Solutions
         
Cloud Contact Center Solutions
WEDNESDAY, JUNE 4, 2014 -
11:00 AM PST / 2:00 PM EST
         
 
 
  What Are the Key Considerations When Moving to the Cloud?

During the past several years, cloud-based contact centers have experienced rapid growth. By some estimates, nearly half of all contact center seats will be in the cloud by 2018.

A new report from IDC forecasts that, in the United States, spending on on-demand (cloud) contact center services was $733.3 million in 2013 and is poised to increase at a compound annual growth rate of 17.5% to $1.6 billion in 2018. Traditional hosted contact center services are still front and center, with spending estimated to be $1.1 billion in 2013 and forecasted to climb at a compound annual growth rate of 11.9% to $2 billion in 2018.

This webcast will discuss the factors driving adoption of cloud technologies and what considerations should be examined when evaluating different on-demand and premise solutions.

REGISTER NOW to join us for this FREE Web event, a reminder email will be sent to you, with a link to the live event!
   
MODERATOR
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David Myron
Editorial Director
CRM magazine
PRESENTERS
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Brian Bischoff
VP Sales, Global Cloud Solutions
Genesys
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Rod McLane
Solutions Marketing Director
Genesys
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