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Readying for the Contact Center Innovation Leap
Ask the Experts: CRM Educational Webcast
   
Readying for the Contact Center Innovation Leap
WEDNESDAY, APRIL 23, 2014
11:00 AM PST / 2:00 PM EST
Companies looking to make the most out of their customer interactions need innovative technology that will make deeper -- more meaningful -- connections with customers and prospects. There are many ways to do this, but the most progressive companies focus on personalization, insight, and integration. Find out how your organization can do the same by joining LiveOps, CX Act, SAP, and NewVoiceMedia in this FREE Webinar.

On this broadcast, learn how to:
  • Understand the key drivers of satisfaction.
  • Uncover what really drives loyalty.
  • Incorporate the "3 I's" of contact center service excellence -- customer insight, personalized interactions, and enterprise integration.
  • Use big data to predict a customer's intent.
  • Leverage real-time dynamic assessment, using contextual insights.
  • Change multichannel opportunities to deliver personalized service with WebRTC.
REGISTER NOW to join us for this FREE Web event. A reminder email will be sent to you the day before, with a link to the live event!

Audio is streamed over the Internet, so turn up your computer speakers!
MODERATOR
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David Myron
Editorial Director
CRM magazine
PRESENTERS
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Jim Kraeutler
Senior Director of Business Development
LiveOps
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Crystal Collier
CEO
CX Act
(formerly TARP Worldwide)
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Hansen Lieu
Director, Product Marketing
SAP
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Ashley Unitt
CTO
NewVoiceMedia
 
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