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Creating A Successful Call Center Experience Through Data
 
WEDNESDAY, APRIL 2, 2014
11:00AM PT / 2:00PM ET
 
 
In today's highlight competitive world, eighty percent of companies want to use their customer service as a way to differentiate themselves from their competitors. Having quality data can help companies improve their customer service and call center efficiency by increasing customer insight and streamlining operations.

Join Experian Data Quality to hear how the customer experience is affected by data quality. We will review research from a global data quality study and provide examples of companies that have improved call center operations with better data.

Register for this webinar to learn:
  • Data quality perceptions and practices
  • How data affects the call center
  • Tips for managing data quality in the call center
REGISTER NOW to view this Web event.

Audio is streamed over the Internet, so turn up your computer speakers!
 
MODERATOR
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David Myron
Editorial Director
CRM magazine
 
PRESENTERS
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Erin Haselkorn
Senior Marketing Specialist
Experian Data Quality
 
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Johann Collins
Account Manager
Experian Data Quality
 
 
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