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How to Create an Intelligent Contact Center
MODERATOR
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David Myron
Editorial Director
CRM magazine
PRESENTERS
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Gregory Pal
Vice President of Marketing, Strategy & Business Development
Nuance Communications
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Steven Thurlow
Head of Worldwide Product Strategy
KANA, A Verint® Company
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Jim Kraeutler
Senior Director of Business Development
LiveOps
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Irv Shapiro
CEO
Ifbyphone
 
 
TITLE How to Create an Intelligent Contact Center
DATE WEDNESDAY, MARCH 26, 2014
TIME 11:00 AM - 12:00 PM PST / 2:00 - 3:00 PM EST
It's no secret that companies must deliver the right sales and support information to customers as quickly and easily as possible. This tenet holds true for all live and automated customer engagements, across all interaction channels. It might sound like a lofty goal, but progressive companies are succeeding with intelligent contact center solutions.

If you're looking to become one of these progressive companies, join Nuance Communications, KANA, A Verint® Company, LiveOps, and Ifbyphone on this FREE Webinar and learn how to:
  • Understand the customer journey.
  • Provide faster, smarter, and easier self-service through, IVR, mobile, and Web channels.
  • Match customers with the best agent.
  • Leverage big data for contextual routing of multichannel customer interactions.
  • Provide proactive service based on customer context.
  • Increase revenue by proactively engaging customers at the right moment.
  • Improve close rates through automated call routing, scoring, and management.
  • Grow sales by tracking inbound calls back to your marketing.
REGISTER NOW to join us for this FREE Web event.

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