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How VoC Tools Can Improve Customer Experiences
 
WEDNESDAY, MAY 29, 2013
11:00am PT / 2:00pm ET
There's so much more you can do if you know what your customers and prospects are thinking. Thanks to Voice of the Customer (VoC) solutions and analytics, you can. With the right tools, organizations can listen to customers across multiple communication channels, tie that information back to customer records, and respond in a meaningful way.

Join KANA, AVOKE Analytics, IntelliResponse and ForeSee in this webinar and learn how to:
  • Understand a customer conversation and spot problems and opportunities early.
  • Leverage multichannel and multi-device experiences to positively affect the overall customer experience.
  • Queue insights and issues to agents, managers, and systems for appropriate and timely responses.
  • Quantify customer experiences to understand and predict future success.
REGISTER NOW to join us for this FREE Web event.

Audio is streamed over the Internet, so turn up your computer speakers!
 
MODERATOR
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David Myron
Editorial Director
CRM magazine
PRESENTERS
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Sachin Davankar
Manager, Product Marketing
KANA
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Joe Alwan
Vice President &
General Manager
AVOKE Analytics
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Mike Hennessy
VP Marketing
IntelliResponse
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Larry Freed
President and CEO
ForeSee
 
 
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