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4 Intelligent Contact Center Strategies
 
WEDNESDAY, MARCH 27, 2013
11:00 AM - 12:00 PM PST / 2:00 - 3:00 PM EST

Despite technology advances, many organizations still struggle to improve customer satisfaction over one interaction channel, let alone multiple channels. While it might seem impossible to consistently satisfy customers across all customer service channels, it's not. The trick is to make your contact center more intelligent.

Join VoltDelta, KANA, Angel, and IntelliResponse in this FREE Webinar and learn how to:

  • Identify consumer expectations and technologies that are changing customer service
  • Encourage use and reuse of the voice self service channel
  • Proactively engage customers at their key moments of truth
  • Provide cross-channel consistency by using customer context and guided processes
  • Increase customer satisfaction using real-time business intelligence data
  • Use analytics to detect application issues and make iterative changes
  • Utilize self-service and SIRI to change customer service
  • Prepare for the contact center of the future

REGISTER NOW to join us for this FREE Web event.

Audio is streamed over the Internet, so turn up your computer speakers!

 
MODERATOR
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David Myron
Editorial Director
CRM magazine
PRESENTERS
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Jeannie Turicik
Director of Sales
VoltDelta
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Scott Hays
Senior Director of Product Marketing
KANA
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Steve Gass
Director of Product Management
Angel
image
Mike Hennessy
VP Marketing
IntelliResponse
 
 
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