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SELF-SERVICE SOLUTIONS THAT DELIGHT CUSTOMERS AND REDUCE COSTS

Delivering great customer experiences while reducing costs is a win/win for everyone.

Join us on this Roundtable Web event and learn how to empower your customers with self-service options that exceed their expectations and reduce your costs, regardless of the channel: Voice, Web, mobile, or social media.

Our panel of experts from Oracle, Voxeo, IntelliResponse and AVOKE Analytics will present concise recommendations to help you implement self-service solutions that delight your customers with efficient and cost effective solutions, which will save you money.

Join us on Wednesday, January 30th, and you will learn how to:

  • Deliver consistent, personalized customer self-service cost effectively
  • Get the right information to the customer at the right time
  • Use customer analytics to maximize your success
  • Empower your customers with self-service solutions across any channel
  • Use virtual assistant technology to power your mobile self-service strategy

If your 2013 customer service strategy includes doing a better job of helping your customers serve themselves, then invest sixty minutes of your time and join us on this special Web event.

REGISTER NOW to join us for this FREE web event.

Audio is streamed over the Internet, so turn up your computer speakers!

 
MODERATOR  
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Bob Fernekees
Publisher
CRM magazine
PRESENTERS
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Tuula Fai
Product Marketing Director, Customer Service & Support
Oracle
Ian Greene
Director, Solutions Architecture
Voxeo
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Mike Hennessy
VP Marketing
IntelliResponse
Joe Alwan
Vice President & General Manager
AVOKE Analytics
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