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4 Social Media Support Strategies

Today's customers reveal an incredible amount of valuable information through social media on a daily basis. How well is your organization able to listen and respond?

Join Parature, Verint Systems, KANA, and Oracle in this FREE Webinar and learn how to:

  • Enable collaboration across the enterprise to provide service and support in social media.
  • Enhance loyalty, drive voice of the customer listening, and reduce costs.
  • Intelligently identify, route, and engage directly with your customers through social media.
  • Integrate social media into contact center workflows to solve customer issues, protect your brand, and improve satisfaction.

REGISTER NOW to join us for this FREE web event.

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MODERATOR  
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David Myron
Editorial Director
CRM magazine
PRESENTERS
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Steve Klein
Global Product Manager
Parature
Greg Sherry
VP Marketing
Verint Systems
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Alan Brooks
Director, Product Marketing
KANA
Charles Knapp
Director, Applications Product Marketing
Oracle
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