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Netop: Steps to Successful Implementation of an Online Chat Channel

WEDNESDAY, OCTOBER 3, 2012 • 11:00AM PT / 2:00PM ET


Online chat has been proven to improve site conversions, reduce service costs, and improve overall customer satisfaction - if deployed properly. Learn the steps businesses like yours have taken in successfully launching chat, as well as the surprises they encountered along the way, in this free, one-hour seminar. By attending this web event, you'll learn:

  • The three key strategy questions your business needs to answer before launching chat on your website
  • Seven steps to a successful chat implementation
  • The challenges that financial institutions, e-tail, and public agencies have encountered when launching chat

By registering for the webinar, you'll also receive a free copy of Netop's Best Practices in Implementing Live Chat. This document captures many of the key details from the seminar and provides additional, real-world lessons from the initial forays into online chat by small and medium businesses, financial institutions, and government agencies.

REGISTER NOW to view this FREE live Web event.

Audio is streamed over the Internet, so turn up your computer speakers!

David Myron
Editorial Director
CRM magazine
Sam Heiney
Director of Communications Sales
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