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Best Practices in Using Live Chat to Improve Online Sales and Service

WEDNESDAY, JUNE 13TH, 2012 • 11:00AM PT / 2:00PM ET

 

The number of online customers who have used live chat has doubled in the past two years; it's expected to double again in the next two. Join CRM Magazine, Americaneagle.com, Geeks.com and Netop for a discussion of how online chat tools can help you maximize your online sales and customer service. We'll be sharing examples of successful chat deployments, showing how companies have built chat into social media campaigns, and discussing new technological capabilities - such as remote access and proactive video chat - and how these can impact your online sales and service.

During this webinar, you'll learn:

  • Trends in customer utilization of live chat
  • The characteristics of a successful live chat deployment
  • How companies are using video chat to engage customers
  • Steps to implementing chat on your website

REGISTER NOW to view this FREE live Web event.

Audio is streamed over the Internet, so turn up your computer speakers!

 
 
MODERATOR
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David Myron
Editorial Director
CRM magazine
SPEAKERS
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Jerry Boduch
Director of Business Development
Americaneagle.com
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Sam Heiney
Director of Communications Sales
Netop
 
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