Wouldn't it be great if you had a roadmap to improve your knowledge management today as well as be ready for the future?
Based on tried and tested best practices and lessons learned by practitioners across industries and business functions, we have created such a roadmap. Attend this webinar to learn from customer service and CRM expert Esteban Kolsky how to:
- Create a Federated Knowledge Repository to take advantage of knowledge, regardless of where it is housed
- Support multiple channels from a single knowledge repository
- Control who can see what part of the knowledge repository, and what they can do based on the context and intent
- Leverage Subject Matter Experts anywhere to improve your knowledge repository
- Create an Adaptive Knowledge architecture that will support all your needs with a single repository and remain flexible to change as needed
- Use the Adaptive Knowledge architecture to support Transparency of knowledge, Cloud computing, Mobile presentation, and Social use of knowledge with no??additional changes
Register today to attend this free web event.
Audio is streamed over the Internet, so turn up your computer speakers! |