You say you’re listening to your customers when they talk to you? Well, they’re talking not only to you these days, but to each other. Engaging with them—in real time, on their terms—is mission-critical, as is guiding your people to deliver the right experiences consistently and intentionally.

In this Webinar you will learn:

• that overwhelming front-line managers with data doesn’t solve their problems – they aren’t statisticians, they don’t have time;
• why real time means right now;
• the six secrets to customer experience management that are proven to create extreme customer loyalty;
• how customer feedback management can help you create and maintain competitive advantage;
• why conversations are more valuable than transactions; and
• that your people are your brand, and how to ensure they're delivering on your brand promise.

Join this free one-hour Web seminar.

To learn more about customer experience and customer feedback management, please join us for a live roundtable discussion led by David Myron, Editorial Director, CRM magazine. He will be joined by a trio of thought leaders in the field: Richard Hanks, President, Mindshare Technologies; Brian Koma, Vice President, Research, Vovici; and Randy Saunders, Director, Customer Experience Management Program, Cincom.

Audio is streamed over the Internet, so turn up your computer speakers!