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 The world changed in 2009. How will you evolve in 2010 to meet the expectations of the new customer?
Join Lior Arussy - President, Strativity Group - author, visionary, consultant and creative catalyst for the upcoming Customer Executive Forum (Scottsdale, April 19-20), in this open-invitation, pre-event webinar.
There is no denying customer expectations, attitudes, and behaviors changed last year. Before we can respond, we must come to grips with the reality. Join this ramp-up to the Customer Executive Forum to learn the to learn the answers to the questions on everyone’s mind these days.
- Who is the new customer?
- What issues/trends emerged in 2009 that have transformed the landscape?
- What are the challenges everyone will be facing this year?
- How can you reposition your enterprise for delivering the experience today's customers are demanding?
Learn how to adapt to the new realities and develop an even stronger customer experience strategy by attending this free, standalone informative and inspiring webinar, which will also serve as a preview of the Customer Executive Forum, an exclusive opportunity to work directly with your colleagues in figuring out the best strategies for 2010.
Open to:
VICE PRESIDENTS, DIRECTORS, AND SENIOR MANAGERS IN CHARGE OF:
- Customer Relationship Management
- Customer Experience Management
- Customer Loyalty Programs
- Customer Advocacy Initiatives
- Sales, Marketing, and Customer Service Strategy
Customer Executive Forum is organized by Strativity Group and Information Today, Inc., publishers of CRM Magazine. |