Phone calls cost too much. Emails aren’t interactive enough. But building a great online customer-care experience can be complicated. What do you do?

In this Webinar, Information Builders shows how to provide customers with a complete understanding of their accounts, orders, status, and options. Unlike monolithic CRM applications, customer-facing information applications can cross functional boundaries and make it easy for customers to help themselves – and even give data-savvy customers the ability to do deeper analysis than they ever thought possible. The result is greater customer satisfaction through demonstrably better customer service.

Several customer examples will show you how it works. You’ll learn how one company even created a new revenue stream by delivering customer information in easy-to-use ways. And you’ll see how the same technologies can be adapted to email, so you can get rid of static bills and statements and deliver rich interactivity right into your customers’ inboxes.

Audio is streamed over the Internet, so turn up your computer speakers!