With the increasing adoption of web-enabled mobile devices, the idea of “anywhere, always-on” service is quickly becoming a requirement in today’s world. Consumers can research and buy products right from their phones, so it is no surprise that they would also want customer service the same way. What are the megatrends and next practices in mobile customer service? Join CRM magazine and eGain in this webinar to find out. And register now to reserve your seat!