2009 is expected to be a tough year for enterprises and their contact centers. Driven by the economic meltdown, contact center executives and managers must continue to provide an outstanding and differentiated customer experience, while meeting enterprise goals for cost reduction, improved customer retention and increased sales.

Given these challenges, now is the ideal time for innovation. In this Web seminar, noted industry analyst Donna Fluss, president of DMG Consulting, will discuss new technologies, applications and best practices that can minimize the impact of the economy on your contact center in 2009 - and enable you to score a hat-trick when it comes to improving productivity, delivering an outstanding customer experience and generating incremental revenue. Join DMG Consulting and Nuance in this complimentary event.

This event will help you:

• Understand the impact of the economic slowdown on contact center spending, technology investments and agent productivity and prepare a strategy to "do more with less"
• Meet the growing expectation across enterprises to transform the contact center from a "cost-center" to a "profit center" that contributes revenue and impacts the bottom line
• Leverage new technologies to improve your contact center's performance and perception within the enterprise, including self-service applications, outbound notifications, hosted contact center solutions and analytics

Register now for this informational one-hour Web seminar.