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 WEDNESDAY, NOVEMBER 7 - 11 AM PT / 2 PM ET
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Voice of the Customer (VoC) programs are critical for helping businesses gauge their level of success or failure, enabling them to make adjustments and improve customer experiences (CX). And according to a recent study by the Gartner Group, nearly 90 percent of companies believe that CX will be the primary criteria on which they're judged in the marketplace.
Join experts from Intouch Insight and NICE inContact on this roundtable webinar and learn how VoC programs can be used to improve service, satisfaction, and loyalty and drive high CX scores.
On this webcast, we'll explore these topics:
-- How to drive action and value with customer experience
-- Why reactive customer feedback management is no longer enough
-- How to build a VoC action plan for every stakeholder in the organization
-- Different techniques for collecting VoC data
-- How to measure customer journey analytics across touchpoints and channels
We will also highlight real-world examples of how some best-in-class organizations have driven successful outcomes based on VoC data.
Enter your email in the box to the right to attend the webinar "Voice of the Customer Programs—From Listening to Action." |
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| PRESENTERS |
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Ravi Puvan
VP, Product Management
Intouch Insight |
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Gayathri (G3) Krishnamurthy
Product Marketing Director
NICE inContact |
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| MODERATOR |
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Bob Fernekees
Publisher
CRM magazine |
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| Audio is streamed over the Internet, so turn up your computer speakers! |
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