Logo
BodyBGTop
Web Events

FREE live Web events produced by destinationCRM.com and CRM magazine.
NOTE: If you use spam filters to protect your inbox, please take a moment right now to add Webinars@infotoday.com and/or the infotoday.com domain to your email address book, spam software white list, or mail system white list. This will help ensure that you receive confirmation messages regarding Web Event registration.


If you have already registered for this event, please click here
If you have not registered for this event, please click here to register and view the archive.

 
CRM MAGAZINE SPONSORED WEBINAR
 
 
WEDNESDAY, MARCH 21 - 11 AM PT / 2 PM ET
Creating smooth customer journeys is essential to delivering satisfying customer experiences that drive business results and keep customers coming back for more. But how do you get started? How do you stay on track with continuous refinements that keep your customer journeys smooth and engaging?

Join us on this educational webcast, featuring experts from NICE and AskNicely, and learn:
  • how to improve the micro-journey experience in the IVR;
  • challenges customers typically face, and how to overcome them;
  • how the customer journey has evolved to include feedback and advocacy; and
  • how to use the Net Promoter Score (NPS) metric along the entire customer journey.
REGISTER NOW to attend the webinar "Smooth Customer Journeys Deliver Smooth Customer Experiences."

Audio is streamed over the Internet, so turn up your computer speakers!

 
PRESENTERS
image
Steve Flanagan
Senior Customer Success Manager
NICE
 
image
Aaron Ward
CEO and Co-Founder
AskNicely
 
MODERATOR
image
Bob Fernekees
Publisher
CRM magazine
 
 
 
 
Search
Popular Articles
 

BodyBGRight
Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us