destinationCRM.com - from the editors of CRM magazine

Marketplace

Achieving Breakthrough Service, a Harvard Business School Executive Education program
Growing competition, increasing globalization, and rising consumer expectations have intensified the demand for organizations to provide exceptional service and enhance customer value on a continual basis. Achieving Breakthrough Service, a Harvard Business School Executive Education program examines the impact that employee loyalty, satisfaction, and commitment have on customer behavior, loyalty, and commitment – and ultimately on the organization’s profits and growth. To learn more about this intensive program, please visit: www.exed.hbs.edu/programs/abs.

CRM Seminar: Redesigning Customer Experience Management to Drive Radical Change
Breakthrough Customer Relationship Management initiatives are in place, right now. And you must get caught up. Join us to find out the answers at an exclusive seminar in New York City! Register today!