destinationCRM.com Sponsored Videos
For information on sponsoring a Best Practices White Paper or other Sponsored Content, Click Here
Best Practices Series   ·   Sponsored Content
Click on title to view video:
The CRM Evolution 2013 Interview

CRM Magazine Publisher Bob Fernekees interviews IntelliResponse VP Marketing Mike Hennessy at CRM Evolution 2013 at the Marriott Marquis in New York City. 

Hennessy reflects on the progression of online self-service in today’s technology environment. “We’ve entered a new phase in the self-service economy,” Hennessy says. “People are comfortable with technology and are looking for rapid resolution to their questions regardless of the day, or time of day, and they’ll probably begin their search on a company’s corporate website.”

Popular Articles

Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us