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The concept of self-service has been around for many years, but today it's experiencing a revolution. Real improvements in self-service capabilities - both voice and web - are upon us today. From visual IVR to chatbots, self-service technology is transforming the customer experience.

Topics that are covered:

  • Drivers and Issues with Customer Self-Service
  • Smart Mobile Device Developments
  • Call Avoidance Solutions
  • Chatbots and Virtual Agents
  • Pre-Call, In-Call and Post-Call Self-Service Solutions
  • Artificial Intelligence and Robotics

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