ContactBabel’s Inner Circle Guide to Self-Service

Sponsored by USAN

The concept of self-service has been around for many years, but today it's experiencing a revolution. Real improvements in self-service capabilities - both voice and web - are upon us today. From visual IVR to chatbots, self-service technology is transforming the customer experience.

Topics that are covered:

• Drivers and Issues with Customer Self-Service
• Smart Mobile Device Developments
• Call Avoidance Solutions
• Chatbots and Virtual Agents
• Pre-Call, In-Call and Post-Call Self-Service Solutions
• Artificial Intelligence and Robotics