Buried Treasure: Discovering the Hidden Value of Your Digital Wallboards

By Johanna Lubahn Managing Director Call Center Solutions Cohen Brown Management Group, Inc.

Digital wallboards are gold mines for contact centers. In an age when timeliness of information is a core competitive advantage across the entire business world, digital wallboards provide enormous amounts of customized information in real time. They create inspirational, engaging environments for employees. They provide managers and employees alike with performance and customer-care-quality metrics simultaneously so that they can react instantly. They enable tremendous flexibility of messaging. They deliver their information on any device anywhere the user wants it delivered. And they do all of these things at low cost through innovative technology.

This free white paper walks you through 4 easy steps to make wallboards work for you, and helps you learn how to extract the full potential of your contact center agents.