2013-14 State of Salesforce Annual Review
Free Report from Bluewolf
The State Of Salesforce 2013-2014
Salesforce is no longer a CRM application, it is an enterprise-wide customer engagement platform. Learn where customers are investing, and the trends reshaping business in the new customer economy.
- 60% rank customer engagement as their top priority
- 52% have or are planning to build custom mobile apps on the Salesforce Platform
- 93% believe cloud governance is key to accelerating innovation
- 47% have a comprehensive adoption strategy - consulting users before, during, and after changes are made
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*Data collected and analysed in collaboration with MIT Sloan