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Wednesday October 16, 2013
2 PM Eastern / 11 AM Pacific

 “This call may be monitored for quality assurance purposes”. Your organization probably announces this to every caller. Traditional Quality Management (QM) programs rely on a person listening to calls and manually scoring each conversation according to criteria that is often vaguely defined and open to interpretation. Due to its manual nature, this is a time-consuming, expensive process. Register now for this webinar. We will present a LIVE DEMO and a case study. Learn how Speech Analytics resolves the challenges inherent to traditional QM.

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