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2010 Service Leaders
CRM magazine is beginning its research for the 2010 Service Leaders. To nominate a vendor or outsourcer as a market leader, please fill in as much of this form as is applicable. This year's categories are:
- Contact Center Infrastructure
- Interactive Voice Response
- Web Self-Service
- Web Interaction Management
- Enterprise Feedback Management
- Workforce Optimization Suite
- Contact Center Search
- Outsourcing
(Please see the Categories page for more detail on each category, and click here for 2008's results. For last year's winners, click here.)
The deadline for entries is Friday, December 11, 2009. The results will be announced in the March 2010 issue of CRM magazine.
Select only one category from the list below. If the vendor fits multiple categories, please submit a separate entry for each, positioning the entry for only that specific category.
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What was this company’s greatest achievement in the past year? |
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How did this company influence the contact center market or customer service industry in the past year? |
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What is the most important thing this company did in the past year to improve its customer experience? |
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