destinationCRM.com: The 2009 CRM Service Leader Award Nomination


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2009 Service Leaders

CRM magazine is beginning its research for the 2009 Service Leaders. To nominate a vendor or outsourcer as a market leader, please fill in as much of this form as is applicable. This year's categories are:

Contact Center Infrastructure
Interactive Voice Response
Web Self-Service
Web Interaction Management
Enterprise Feedback Management
Workforce Optimization Suite
Contact Center Search
Outsourcing

The deadline for entries is Friday, January 9, 2009. The results will be announced in the April 2009 issue of CRM magazine.

Select only one category from the list below. If the vendor fits multiple categories, please submit a separate entry for each, positioning the entry for only that specific category. (Please see the Categories page for more detail on each category, and click here for 2008's results.)

Category:
Company name:
Headquarters location:
CEO:
Name/Title of key CRM executive(s):
Revenue for last 4 completed quarters (include which quarters):
Number of customer (companies) wins for last 4 completed quarters:
Customer retention for 2008:
Top Three Verticals:
Three Analysts That Cover Your Company (names, email addresses and phone numbers):

What was this company’s greatest achievement in the past year?

How did this company influence the contact center market or customer service industry in the past year?

What is the most important thing this company did in the past year to improve its customer experience?

Whom is the contact for more information or to set up an interview?
Name:
Title:
Company:
Phone number:
Email address:

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