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2010 Service Elite
CRM magazine is now accepting nominations for the 2010 Service Elite -- end-user companies (not CRM vendors) that can demonstrate the best measurable results and ROI from their contact center and customer service initiatives using the technologies or services in the following categories:
- Contact Center Infrastructure
- Interactive Voice Response
- Web Self-Service
- Web Interaction Management
- Enterprise Feedback Management
- Workforce Optimization Suite
- Contact Center Search
- Outsourcing
(See the Categories page for more details, and click here for 2008's results. For last year's award winners, click here.)
PLEASE NOTE: CRM vendors are not eligible for Service Elite Awards. This award is for CRM users only. CRM vendors can nominate themselves for Service Leaders here.
CRM initiatives at end-user companies must have gone live no earlier than July 1, 2008, or had a significant upgrade since then.
To nominate a company, please fill in as much of this form as is applicable. Vendors are allowed to nominate their end-user companies, but the end-user companies must be available for contact by the editors of CRM magazine. The inability to reach an end-user company will void any nomination.
The deadline for entries is Friday, December 11, 2009. The results will be announced in the March 2010 issue of CRM magazine.
Select from one of the categories below. One nominee per form, please.
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Key benefits and results (e.g., increase in sales, percent increase in first-call resolution, decrease in agent turnover, etc.): |
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300-word or less summary of the case study (i.e., goal or problem, solution, outcome and benefits/results): |
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