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Salesforce.com was careening toward bankruptcy. Even Marc Benioff secretly feared his company's days were numbered. But then revenues picked up — and the revolution began in earnest. He's shown he can topple an industry — but can he lead one?
Forget all the bells and whistles—usability reigns supreme among CRM users.
Your data is multiplying, your channels are extending, the chatter is never-ending. You're already having trouble keeping up with the stream of information. What happens when that stream becomes a flood?
Sage Summit '09: Company executives describe the response to key industry trends, such as social media, cloud computing, and globalization.
NetSuite's first "premier partner" is a vendor that specializes in making social media work for the enterprise.
An evaluation of the changes wrought by Salesforce.com's Marc Benioff.
CRM providers are like scavengers these days, eager to poach from a competitor's client list.
Oracle OpenWorld '09, Day 3: One executive calls Oracle CRM On Demand not only Big Red's fastest-growing software-as-a-service application, but its fastest-growing application — period.
The company's flagship sales force automation product tries to bring clarity to ad hoc selling.
The company brings forth its fifth option for CRM users, Salesforce Contact Manager, geared toward the smallest of businesses.
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