| Research Reports |
 |
Driving Better Business Intelligence Through Streamlined Analytics
Analytic processes are failing to keep pace with demanding analytic requirements because they cannot enable timely data integration. Geographic BI technology provides a single, seamless data development and processing environment. Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companies and markets. Ovum's research has, for over 20 years been focused at the junction of the technical and commercial domains. Our strategic issues agenda addresses the major disruptions that are affecting both the software and IT services suppliers, and their customers that they serve.
|
|
|
|
 |
Trends in Unified Communications: Vendor Strategies, Competitor Landscape and Market Forecasts
This report analyses the trends that are currently driving the adoption of Unified Communications (UC) technologies throughout global enterprises, and shaping the market for such solutions. The economic slowdown, environmental concerns, the increased need for flexible working, enterprise mobility, increased productivity, improved customer experiences, and business competitiveness can all to a certain degree be addressed by the adoption of UC technologies by enterprises. Due to the cost reductions and productivity benefits UC promises, the increased number of solutions available and better accessibility for different sized enterprises, UC is still on the enterprise technology agenda.
|
|
|
|
 |
Managing Outsourced Contact Center Functions During the Economic Slowdown (Strategic Focus)
A strategic blueprint designed to help outsourced contact center players navigate their horizontal function mix through the current recessionary period.
|
|
|
|
 |
The Future of Software Delivery: The Opportunities and Challenges of Emerging Software Delivery Models
The way companies perceive and purchase their software is starting to change. Organizations no longer have to buy an on-premise application and host it on site, they can have it delivered on-demand, as a service or hosted by the software provider or a third party. But while these new models offer more choice in how they pay, receive and use applications, the proliferation of terms has led to some confusion amongst organizations about what they are and what they constitute. This new report published by Business Insights examines the market conditions that led to the emergence of these new models and the benefits they offer over traditional delivery types.
|
|
|
|
 |
Decision Matrix: Government CRM (Competitor Focus)
As governments look for ways to provide more personalized public services, they are increasingly looking to Constituent Relationship Management (CRM) to align service delivery with constituent needs. This report provides a technology assessment, evaluation of market impact and exploration of customer sentiment of leading solutions.
|
|
|
|
 |
Decision Matrix: Selecting an IP Contact Center Vendor (Competitor Focus)
Due to demand for a better understanding of the competitive landscape in the IP contact center (IPCC) market, Datamonitor has developed the IP Contact Center Decision Matrix. This report explores the competitive dynamics in the IPCC sphere and helps businesses select a vendor based on its technology strength, reputation among customers, and impact in the market.
|
|
|