| Research Reports |
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ISM Review - Amdocs Limited – Amdocs CRM v. 6
An in-depth review of Amdoc Limited's Amdocs CRM v. 6. Conducted by ISM Software Laboratory.
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ISM Review - CDC Software – Pivotal CRM Suite v. 5.7
An in-depth review of CDC Software's Pivotal CRM Suite v. 5.7. Conducted by ISM Software Laboratory. Review states that highlights include outstanding campaign management functionality and Guided Selling feature for sales reps to access best sales practices of top company reps.
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ISM Review - Clear Technologies, Inc. – C2 CRM v. 7.08.08
An in-depth review of Clear Technologies, Inc.'s C2 CRM v. 7.08.08. Conducted by ISM Software Laboratory. Review states that because of Domino back-end, Lotus Notes integration is particularly strong. Both a 2006 Top 15 Enterprise and SMB CRM Award winner.
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ISM Review - Firstwave Technologies, Inc. - Firstwave CRM 2005
An in-depth review of Firstwave Technologies, Inc.'s Firstwave CRM 2005. Conducted by ISM Software Laboratory. Review states that highlights include automatic routing of tasks to the appropriate workforce and excellent project management features.
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ISM Review - OnContact Software Corporation - CMS v. 9.0
An in-depth review of OnContact Software Corporation's CMS v. 9.0. Conducted by ISM Software Laboratory. Both a 2006 Top 15 Enterprise and SMB CRM Award winner, CMS v. 9.0 provides a Wizards tutorial with a step-by-step process for adding a new contact, account or opportunity to the database
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ISM Review - Onyx Software Corporation - Onyx Customer Management
An in-depth review of Onyx Customer Management. Conducted by ISM Software Laboratory. Review states that it offers Web-based reporting capability and provides functionality for synchronizing data with mobile users, automating notifications and task generation.
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ISM Review - Optima Technologies, Inc. - ExSellence 4.9
An in-depth review of Optima Technologies, Inc.'s ExSellence 4.9. Conducted by ISM Software Laboratory. Review states that ExSellence 4.9 links all product information to reference information fields and conducts extensive queries for database searches.
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ISM Review - Oracle/PeopleSoft, Inc. - PeopleSoft CRM
An in-depth review of PeopleSoft CRM. Conducted by ISM Software Laboratory. Review states that highlights include excellent forecasting functionality and 360º view of the screen to access all of the customer’s information in the database
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ISM Review - SAP AG - mySAP CRM 4.0
An in-depth review of mySAP CRM 4.0. Conducted by ISM Software Laboratory. Review states that highlights include excellent portal functionality to access information in the SAP database and lead management features.
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ISM Review - Saratoga Systems, Inc. - Saratoga CRM 6.5
An in-depth review of Saratoga CRM 6.5. Conducted by ISM Software Laboratory. Review states that highlights include robust chart creation and query tools.
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ISM Review - Oracle/Siebel - Siebel 7.8
An in-depth review of Siebel 7.8. Conducted by ISM Software Laboratory. Review states that this solution provides an excellent sales coaching tool.
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ISM Review - Software Innovation ASA - growBusiness Solutions v. 3.0
An in-depth review of Software Innovation ASA's growBusiness Solutions v. 3.0. Conducted by ISM Software Laboratory. Review states that highlights include robust cube-based OLAP tool that can be used to analyze sales pipeline information.
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ISM Review - SSA Global - SSA CRM
An in-depth review of SSA CRM. Conducted by ISM Software Laboratory. Review states that SSA CRM provides excellent sales cycle functionality through its sales funnel function and users can display screen elements in different languages
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ISM Review - Tibco - Tibco Process RM v. 9.0
An in-depth review of Tibco Process RM v. 9.0. Conducted by ISM Software Laboratory. Review states that Tibco Process RM v. 9.0 provides extensive tracking of marketing activities and extensive telemarketing features.
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ISM Review - update software AG - marketing.manager 7.0
An in-depth review of marketing.manager 7.0. Conducted by ISM Software Laboratory. Review states that marketing.manager 7.0 supports one-to-many relationships for extensive account management and the prospectminer function allows users to search the Web for lead information.
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ISM's Vendor Guide to Enterprise Customer Relationship Management (CRM)
The lastest Vendor Guide to Enterprise level Customer Relationship Management.
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ISM's Vendor Guide to SMB Customer Relationship Management (CRM)
The lastest Vendor Guide to Small and Medium Business level Customer Relationship Management.
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The User Guide to SMB CRM Automation
Geared to Small-Medium-Businesses
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The User Guide to Enterprise CRM Automation
Focused on Enterprise applications
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ISM Review - StayinFront, Inc. - StayinFront CRM v. 9.3
An in-depth review of StayinFront CRM v. 9.3. Conducted by ISM Software Laboratory. Review states that highlights include strong ROLAP data analysis capabilities.
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ISM Review - Siebel Systems, Inc. - Siebel CRM OnDemand v. 9.0
An in-depth review of Siebel CRM On Demand v. 9.0. Conducted by ISM Software Laboratory. Review states that it offers a built-in reporting tool with 35 pre-built templates and provides excellent CRM functionality in a Web-based ASP model.
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ISM Review - Salespage Technologies, LLC - Salespage v. 4.7
An in-depth review of Salespage v. 4.7. Conducted by ISM Software Laboratory. Review states that it offers an extensive and customizable sales coaching feature.
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ISM Review - Salesforce.com - Salesforce.com
An in-depth review of Salesforce.com. Conducted by ISM Software Laboratory. Review states that highlights include excellent CRM functionality in a Web-based ASP model plus features for assigning and escalating cases to customer reps.
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ISM Review - Sage Software - Sage CRM SalesLogix v. 6.2.3
An in-depth review of Sage CRM SalesLogix v. 6.2.3. Conducted by ISM Software Laboratory. Review states that Sage CRM SalesLogix v. 6.2.3 provides a full-function customer service module and additional functionality with easy integration to other Sage products.
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ISM Review - Sage Software - Sage CRM 100/200 v. 5.8
An in-depth review of Sage CRM 100/200 v. 5.8. Conducted by ISM Software Laboratory. Review states that Sage CRM 100/200 v. 5.8 has a customizable built-in sales methodology and provides a Call Me Now button for instant contact with a customer rep.
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ISM Review - RightNow Technologies, Inc. - RightNow CRM v. 7.5
An in-depth review of RightNow CRM v. 7.5. Conducted by ISM Software Laboratory. Review states that RightNow CRM v. 7.5 offers opportunity management with a built-in sales methodology and offers outstanding business analytics features.
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ISM Review - Relavis Corporation - Relavis v. 6.5.1
An in-depth review of Relavis v. 6.5.1. Conducted by ISM Software Laboratory. Review states that Relavis v. 6.5.1 provides two built-in sales methodologies for sales management.
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ISM Review - Microsoft Corporation - CRM v. 3.0
An in-depth review of Microsoft Corporation's CRM v. 3.0. Conducted by ISM Software Laboratory. Review states that highlights include a .NET architecture, which can be seamlessly integrated with other Microsoft applications.
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The ISM Top 15 SMB Customer Relationship Management (CRM) Software Solutions
The ISM Top 15 Awards evaluate and rank CRM software packages in the Enterprise and Small & Medium Business (SMB)
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The ISM Top 15 Enterprise Customer Relationship Management (CRM) Software Solutions
The ISM Top 15 Awards evaluate and rank CRM software packages in the Enterprise
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The User Guide to Enterprise & SMB Customer Relationship Management (CRM) Automation
The ISM Top 15 Awards evaluate and rank CRM software packages in the Enterprise and Small & Medium Business (SMB) categories
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ISM Review - Sage Software - Sage CRM 100/200 v. 5.8
An in-depth review of Sage Software's Sage CRM 100/200 v. 5.8. Conducted by ISM Software Laboratory.
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