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Big Data Is Only One Part of the Personalization Equation

Wed, 22 May 2013 12:00:00 GMT

IBM Smarter Commerce speakers tout the importance of the customer.

New Tracking, Mobile Features Released for simpleview CRM

Thu, 12 Jul 2012 12:00:00 GMT

Clients received upgrades to use CRM on mobile devices and build detailed itineraries for familiarization trips and site inspections.

Social Media Analysis Shows Major Airlines Struggle with Consumer Satisfaction

Fri, 29 Jun 2012 12:00:00 GMT

Crimson Hexagon analysis of online opinions reveals important new considerations when determining consumer satisfaction with the airline industry.

Travelocity Business Unveils Technology Solution to Improve Customer Service

Fri, 12 Aug 2011 12:00:00 GMT

IntelliTask promises to help travel managers prioritize bookings and saves customers time and money.

Accommodate the Changing Customer, CRM Evolution Keynoter Advises

Wed, 10 Aug 2011 12:00:00 GMT

Technology, not philosophy, has changed consumers' expectations

Passengers Are Increasingly Dissatisfied with Air Travel

Tue, 31 May 2011 12:00:00 GMT

A new study shows customers are uncomfortable and inconvenienced.

JetBlue Partners with Allegiance

Wed, 09 Mar 2011 12:00:00 GMT

The Allegiance Engage platform is expected to help the top-ranked airline improve customer service even further.

Global Coalition Loyalty Program Membership to Top 1 Billion in 2011

Fri, 25 Feb 2011 12:00:00 GMT

Fourteen percent of the world's population belongs to at least one coalition loyalty program.

4 Problems with E-Commerce ? and How to Solve Them

Fri, 01 Oct 2010 12:00:00 GMT

Web 2.0 Expo '10 ? Day 2: A keynote presenter reveals how data can help modern companies overcome their "used-car salesman" personas.

When Customer Experience Matters Most

Thu, 12 Aug 2010 01:54:14 GMT

An eruption of volcanic ash leads to an eruption of service mistakes.

CRM Is Still All About Location

Sat, 07 Aug 2010 12:00:00 GMT

CRM Evolution '10 ? Day 2: Ovum research analyst Ian Jacobs envisions the future of location-based customer interactions.

Welcome to the Interboom

Mon, 02 Aug 2010 12:00:00 GMT

CRM Evolution '10 ? Day 1: Beagle Research Group founder Denis Pombriant details the three economic challenges that will forever alter CRM.

American Express, CDW, and Dell Honored for Customer Empowerment

Thu, 29 Jul 2010 12:00:00 GMT

Forrester Customer Experience Forum '10: Forrester Research Unveils its Voice of the Customer Award winners

Pitney Bowes Acquires Portrait Software

Sun, 25 Jul 2010 12:00:00 GMT

In an effort to provide better predictive analytics, Pitney Bowes pulls out its checkbook.

Gold Mobile and Telcordia Find Mobile Rewarding

Tue, 15 Jun 2010 12:00:00 GMT

The new GoMo Wallet aims to put commerce and transaction functionality in the hands of mobile carriers.

Leading From Afar

Tue, 16 Feb 2010 12:00:00 GMT

Don't let distance infringe upon effective leadership.

Nexidia Seeks to Put Quality in Speech Analytics

Tue, 12 Jan 2010 12:00:00 GMT

The company's latest offering looks to tie individual agent performance more closely with corporate initiatives.

E-Commerce Can Save Your Business -- or Sink It

Thu, 17 Sep 2009 12:00:00 GMT

Gartner CRM Summit '09, Day 2: Analyst Gene Alvarez emphasizes the strategic importance of expanding e-commerce with the power of Web 2.0 technologies.

CRM Evolution '09: All the Links You Need

Wed, 02 Sep 2009 12:00:00 GMT

CRM Evolution '09: Your one-stop shop for all the news and coverage coming out of CRM magazine's annual conference in New York.

CRM on Twitter: September 2009

Tue, 01 Sep 2009 12:00:00 GMT

How United Airlines learned that customer dissatisfaction + social media = a first-class pain.

Speech Is My Copilot

Fri, 28 Aug 2009 12:00:00 GMT

SpeechTEK 2009: At CRM Evolution's sister show, a Continental Airlines executive boasts of her industry's only interactive-voice check-in.

eTelecare Global Solutions Merges with Stream Global Services

Tue, 25 Aug 2009 12:00:00 GMT

One industry analyst believes the move is the biggest business process outsourcing market shakeup in the last six to 12 months.

CRM Magazine Announces Winners of 2009 CRM Market Awards

Mon, 24 Aug 2009 12:00:00 GMT

Companies, customers, and industry visionaries honored for successes in the CRM marketplace over the previous 12 months.

Xora and Gearworks Make a Mobile Merge

Tue, 18 Aug 2009 12:00:00 GMT

Former competitors combine, aiming to be the largest provider of mobile business applications.

Do You Know Your URLs: The Answers

Wed, 05 Aug 2009 12:00:00 GMT

Think you know the score? Guess again.

Anywhere Is Everywhere

Fri, 10 Dec 2010 12:00:00 GMT

After years of unfulfilled promise, CRM and mobile technology are finally making a move.

Flying Colors?

Wed, 02 Jan 2013 00:00:00 GMT

Consider what your flight attendants can control before giving them attitude.

Air Animal Pet Movers Gives Its Business a Boost

Fri, 01 Feb 2013 12:00:00 GMT

GoldMine helps the pet transport company streamline its operations.

In the Air Instead of on the Line

Tue, 01 May 2012 12:00:00 GMT

A natural language-based IVR connects US Airways passengers to better service.

CRM Service Awards: Service Elite

Fri, 01 Mar 2013 12:00:00 GMT