http://www.destinationCRM.com/rss/rss_feeds.aspxRSS feeds from destinationCRM.com.All Content Copyright 1998-2008, destinationCRM, a Division of Information Today Inc.1440http://www.destinationCRM.com/Images/RSSLogo.gifhttp://www.destinationCRM.comKelly LiyakasaTue, 21 May 2013 12:00:00 GMTDebuts IBM Watson Engagement Advisor for omnichannel support.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89759Kelly LiyakasaThu, 18 Apr 2013 12:00:00 GMTLaunches Privacy Suite for customers, service providers.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89075Kelly LiyakasaWed, 02 Jan 2013 12:00:00 GMTMaintaining customer satisfaction is key to mobile app storefront success.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=86921Merav BahatFri, 21 Sep 2012 12:00:00 GMTSelf-service leads to one-on-one marketing.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=84993Kelly LiyakasaTue, 21 Aug 2012 12:00:00 GMTSolution provides foundation for better tracking of customer identity data.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=84489Leonard KlieTue, 10 Jul 2012 12:00:00 GMTThe SaaS-based offering for tech support combines self-service capabilities with agent-assisted interactions.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=83679Thu, 31 May 2012 12:00:00 GMTThe wireless carrier will open in a T-Mobile facility slated for closure and could save jobs lost there.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=82926Judith AquinoWed, 09 May 2012 12:00:00 GMTOffering includes enhanced reporting features, analytics, and new segmenting capabilitieshttp://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=82531Tue, 17 Apr 2012 12:00:00 GMTAvaya will provide custom managed services to enhance contact center performance for Airtel's operations in 20 countries across South Asia and Africa.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=82022Tue, 13 Mar 2012 12:00:00 GMTThe mobile phone service provider is the first to deploy Genesys Social Engagement to automate and integrate social media interactions through its customer service operations.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=81290Tue, 28 Feb 2012 12:00:00 GMTThe new release is geared toward communications and utility providers.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=80965Tue, 07 Feb 2012 12:00:00 GMTExpanded Customer Experience Solutions portfolio designed to help communications service providers manage, analyze, and optimize the connected customer experience.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=80468Thu, 05 Jan 2012 12:00:00 GMTUSCG turns to Avaya for its centralized service desk in St. Louis.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=79740Fri, 16 Dec 2011 03:11:00 GMTNew unit will run business, government, and wholesale operations.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=79443Kelly LiyakasaMon, 21 Nov 2011 12:00:00 GMTThe telecommunications giant aims to help its business clients with a variety of customer communication options.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=79028Leonard KlieTue, 01 Nov 2011 12:00:00 GMTOffering enables organizations to seamlessly monitor, analyze, and act on social media interactions. http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=78644Thu, 27 Oct 2011 12:00:00 GMTThe company gains the agility and efficiency to quickly respond to market changes with far more personalized campaigns.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=78561Leonard KlieSat, 01 Oct 2011 12:00:00 GMThttp://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=78028Brittany FarbSat, 01 Oct 2011 12:00:00 GMTYouBeauty enlists Extole to launch a social media campaignhttp://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=77685David MyronSat, 01 Oct 2011 12:00:00 GMTResponding in a way that is mutually beneficial to a company and its customers applies across the enterprisehttp://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=77687Brittany FarbWed, 02 Nov 2011 12:00:00 GMTCurrent benchmarks are "typically the wrong ones"http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=78108Leonard KlieSat, 01 Oct 2011 12:00:00 GMTThe insurer's virtual assistant engages more than 2 million chats, helping ferret out information on benefits, costs, and morehttp://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=77682Marshall LagerFri, 01 Feb 2013 12:00:00 GMTThere's a difference between doing what you can and doing what you can get away with.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=87120Kelly LiyakasaSat, 01 Dec 2012 12:00:00 GMTCarriers struggle to offer effective service to all customers.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=86325Judith AquinoMon, 01 Apr 2013 12:00:00 GMTAs media consumption becomes more fragmented, marketers consider syncing television and mobile content.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=88211the Editors of <i>CRM</i> magazineFri, 01 Mar 2013 12:00:00 GMThttp://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=87721Leonard KlieSat, 01 Jun 2013 12:00:00 GMTSurveying tool yields positive results for Austrian carrier.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89507Judith AquinoSun, 01 Jan 2012 12:00:00 GMTDistilled works with Impact Dialing to boost search rankingshttp://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=79303Leonard KlieSat, 01 Sep 2012 12:00:00 GMTWideband audio could be the next evolution?or revolution?in technologies to hit the contact center space.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=84429Leonard KlieWed, 01 Aug 2012 12:00:00 GMTVideos explain bills to customers so call center agents don't have to.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=83732