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Klie</articleauthor:author><pubDate>Fri, 14 Dec 2012 12:00:00 GMT</pubDate><description>A study finds successful firms involved customers in the new product development process.</description><link>http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=86738</link></item><item><title>Building Consumer Electronics Loyalty</title><articleauthor:author>Mitch Cline</articleauthor:author><pubDate>Fri, 14 Sep 2012 12:00:00 GMT</pubDate><description>"Superstacks" business model is key in combating low customer engagement.</description><link>http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=84908</link></item><item><title>The Power of a Strong Brand Ecosystem</title><articleauthor:author>Nawal Sharda</articleauthor:author><pubDate>Fri, 17 Aug 2012 12:00:00 GMT</pubDate><description>Competing in the high-tech market means being able to give customers everything they need.</description><link>http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=84206</link></item><item><title>PlumChoice Launches Technology Services Solution</title><articleauthor:author>Leonard Klie</articleauthor:author><pubDate>Tue, 10 Jul 2012 12:00:00 GMT</pubDate><description>The SaaS-based offering for tech support combines self-service capabilities with agent-assisted interactions.</description><link>http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=83679</link></item><item><title>LiveOps Forms Strategic Alliance with Concentric Cloud Solutions</title><pubDate>Thu, 21 Jun 2012 12:00:00 GMT</pubDate><description>Concentric will add LiveOps Platform and applications to its product offering.</description><link>http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=83327</link></item><item><title>Alcatel-Lucent Makes Its Customer Experience Management Motive Clear</title><pubDate>Tue, 07 Feb 2012 12:00:00 GMT</pubDate><description>Expanded 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awareness, a study finds</description><link>http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=78110</link></item><item><title>Relaxed Shoppers, Looser Wallets</title><articleauthor:author>Brittany Farb</articleauthor:author><pubDate>Wed, 02 Nov 2011 12:00:00 GMT</pubDate><description>Research studies customers' willingness to spend based on state of mind</description><link>http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=78109</link></item></channel></rss>