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CDC Software, Consona Merge to Form Aptean

Tue, 07 Aug 2012 12:00:00 GMT

Enterprise application providers call ERP, CRM solutions "complementary."

Hubbard One Enhances Its Business Development Suite

Thu, 08 Mar 2012 12:00:00 GMT

Web-based platform features improved campaign and contact management capabilities.

A Lot to Manage

Thu, 21 Jul 2011 04:04:00 GMT

CRM can help firms struggling with longer selling processes

Renting the Rubber Room

Fri, 18 Mar 2011 03:03:00 GMT

Apartment hunting reveals what happens behind closed doors

Your Call Is Very Important to Us

Fri, 11 Mar 2011 12:00:00 GMT

What Watson means for the future of customer service

Are E-Communication and CRM Systems Helping or Hurting Your Business?

Fri, 11 Mar 2011 12:00:00 GMT

How to use innovation to your advantage

The Pluses and Pitfalls of Arbitration

Thu, 10 Feb 2011 12:00:00 GMT

The dispute resolution mechanism is popular, but it may not be advisable for all businesses at all times

Zuora Launches 4 for the Cloud

Thu, 02 Dec 2010 12:00:00 GMT

Vendor Deep Dive ? Zuora, Part 1: The on-demand billing specialist recently unveiled four different editions of Z-Commerce for the Cloud, providing infrastructure for the pay-as-you-go business model.

Monogamy in the Marketing Marketplace

Tue, 26 Oct 2010 12:00:00 GMT
destinationCRM.com Exclusive: A partnership ends when a reseller of Eloqua marketing software refuses what it calls a vendor ultimatum.

CRM: More Relevant Than Ever

Mon, 25 Oct 2010 12:00:00 GMT
We're facing a period of significant change ? and measuring the impact of change is what CRM does best.

5 Steps to a Thriving B2B Community

Mon, 18 Oct 2010 12:00:00 GMT
Web 2.0 Expo '10 ? Day 3: A marketing executive from Philips, the largest consumer group on LinkedIn, shares what it takes to run a healthy community.

Community as a Strategy

Thu, 07 Oct 2010 12:00:00 GMT
Social CRM and next-generation customer service.

6 Strategies to Conquer the Chaos

Wed, 29 Sep 2010 12:00:00 GMT
Don't let chaos turn the dream of entrepreneurship into a nightmare.

The Brave New Business Model for CRM

Mon, 27 Sep 2010 12:00:00 GMT
Today's customer leadership requires a new approach.

Best Practices Are Born Every Day

Fri, 24 Sep 2010 12:00:00 GMT
Social media success is often hard to spot, but you need to know where your industry is headed.

Tracking Touch-Tone Opportunities

Thu, 23 Sep 2010 00:41:56 GMT
Marketing services provider eMediaNode turns to ATG Call Tracking to better serve prospects and customers' customers.

Salesforce.com's Chatter Combines Social and Mobile

Wed, 15 Sep 2010 12:00:00 GMT
The software-as-a-service pioneer promises general availability on mobile devices by the end of this year.

So Many CRM Service Providers, So Little Time

Tue, 07 Sep 2010 12:00:00 GMT
Whether your strategy is operational excellence, product innovation, or customer intimacy, CRM is essential to achieve customer satisfaction. So how do you choose?

The Missing Piece(s) of Social Media

Tue, 10 Aug 2010 12:00:00 GMT
CRM Evolution '10 ? Day 3: Four executives, from four vendors of social media platforms, provide (at least) four answers.

CRM Evolution '10: All the Links You Need

Tue, 10 Aug 2010 12:00:00 GMT
CRM Evolution '10: Your one-stop shop for all the links, coverage, and blogposts of this year's conference by the staff of CRM magazine and from around the Web.

CRM Is Still All About Location

Sat, 07 Aug 2010 12:00:00 GMT
CRM Evolution '10 ? Day 2: Ovum research analyst Ian Jacobs envisions the future of location-based customer interactions.

Welcome to the Interboom

Mon, 02 Aug 2010 12:00:00 GMT
CRM Evolution '10 ? Day 1: Beagle Research Group founder Denis Pombriant details the three economic challenges that will forever alter CRM.

The 2010 CRM Market Awards ? Hall of Fame: Paul Greenberg

Sun, 01 Aug 2010 12:00:00 GMT
The Social Godfather: The role of president and founder of consultancy The 56 Group LLC may be his day job, but Paul Greenberg is also author of industry bible, a prolific writer ? and connected to everyone.

American Express, CDW, and Dell Honored for Customer Empowerment

Thu, 29 Jul 2010 12:00:00 GMT
Forrester Customer Experience Forum '10: Forrester Research Unveils its Voice of the Customer Award winners

Pitney Bowes Acquires Portrait Software

Sun, 25 Jul 2010 12:00:00 GMT
In an effort to provide better predictive analytics, Pitney Bowes pulls out its checkbook.

HP Launches a CRM Consulting Service

Tue, 25 Sep 2012 12:00:00 GMT
HP Transformation Services-CEM is designed to help improve operational efficiency in the contact center.

How May I Help You, Buddy?

Mon, 01 Apr 2013 12:00:00 GMT
Warm personalized service can clash with professional detachment.

CRM Gets More Professional

Tue, 01 May 2012 12:00:00 GMT
Service providers respond to changing market conditions with greater CRM deployments.

The 2011 CRM Market Leaders

Tue, 09 Aug 2011 12:00:00 GMT

The Doctor Gets a Social Prescription

Sat, 01 Oct 2011 12:00:00 GMT
YouBeauty enlists Extole to launch a social media campaign