destinationCRM.com RSS Feeds : Channel Managementhttp://www.destinationCRM.com/rss/rss_feeds.aspxRSS feeds from destinationCRM.com.All Content Copyright 1998-2008, destinationCRM, a Division of Information Today Inc.1440http://www.destinationCRM.comhttp://www.destinationCRM.com/Images/RSSLogo.gifhttp://www.destinationCRM.comSprout Social Introduces Google+ Pages API Integration Wed, 22 May 2013 12:00:00 GMTGoogle+ Pages are now manageable through Sprout's social media engagement, publishing, and analytics platform.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89768Salesforce.com Delivers Mobile Solutions for GovernmentWed, 22 May 2013 12:00:00 GMTNew mobile solutions include Rapid Response 311, Mobile Communities for Government, Government Social Command Center, and Platform Mobile Services for Government.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89772Prosodie-Capgemini Launches SmartCall Mobile Customer Service App Wed, 22 May 2013 12:00:00 GMTSolution includes natural language, voice payments and speech analytics.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89776Verint Introduces Business Impact SolutionsWed, 22 May 2013 12:00:00 GMTNew offerings look to help operations and customer service executives maximize revenue, customer loyalty, and cost containment.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89781Experian QAS Releases Phone Validation SoftwareTue, 21 May 2013 12:00:00 GMTReal-time intelligence enables organizations to capitalize on increasing mobile usage.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89746Genesys Launches Proactive Engagement Solution for Web VisitorsThu, 16 May 2013 12:00:00 GMTThe solution proactively engages Web visitors over the channel of their choice.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89668CallCopy Introduces Insight Performance Management Application Wed, 15 May 2013 12:00:00 GMTInsight uses big data and analytics to uncover business intelligence.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89625Verint Adds to Its VoC SolutionWed, 15 May 2013 12:00:00 GMTUnified dashboards and mobile additions deliver cross-channel analytics.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89624ForeSee Launches SessionReplay for Mobile Tue, 14 May 2013 12:00:00 GMTThe solution brings visitor feedback to life with video replays of real mobile sessions.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89608[24]7 Acquires Social Commerce Firm ShopalizeTue, 14 May 2013 12:00:00 GMTAcquisition adds social commerce capabilities to help deliver omnichannel customer experiences.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89607Intelliverse and Cincom Partner on Multichannel Contact Center SolutionLeonard KlieFri, 10 May 2013 12:00:00 GMTIntegrates voice, chat, email, fax, and customer systems into a single unified agent desktop.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89566Enghouse Interactive Updates Its Quality Management Suite Tue, 07 May 2013 12:00:00 GMTEnterprise-ready features include expanded computer recording capabilities, unified user interface, and broader language support.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89472KANA Announces Latest Email Response Management Release Tue, 07 May 2013 12:00:00 GMTThe contact center solution incorporates text analytics.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89464SoundBite Communications Releases DecisionPoint Analytics to Optimize Customer Experience Tue, 07 May 2013 12:00:00 GMTCampaign analytics solution provides real-time, actionable business intelligence to improve response rates, reduce communications costs, and increase ROI.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89471Webalo Partners with Symantec to Protect Critical Enterprise Applications and DataTue, 07 May 2013 12:00:00 GMTWebalo's self-service platform will be included in the Symantec Sealed Program, which provides security and management for enterprise mobility apps.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89474Crafting a Big Data Strategy for Customer ServiceKelly LiyakasaFri, 03 May 2013 12:00:00 GMTFocus on business outcomes driven by information and intelligence.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89425FICO Offers Social and Mobile Services in New FICO Analytic CloudFri, 03 May 2013 12:00:00 GMTApp developers, business users, and FICO partners can create, customize, and deploy analytic services featuring real-time, mobile customer engagement.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89427Twilio Extends Its Communications API PlatformWed, 01 May 2013 12:00:00 GMTUnique capabilities enable companies to create solutions for both inbound and outbound interactions.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89362HP Pairs with Avaya for Cloud Contact Center SolutionsTue, 30 Apr 2013 12:00:00 GMTNew Customer Engagement as a Service brings social media marketing, mobile integration, and customer analytics to a single platform.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89298NICE Introduces Customer Engagement AnalyticsTue, 23 Apr 2013 12:00:00 GMTThe platform combines interaction analytics and transaction analytics for insights into the complete cross-channel customer journey.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89152Ifbyphone Integrates with Google Universal AnalyticsMon, 22 Apr 2013 12:00:00 GMTVoice-based marketing automation platform adds critical call tracking data piece to marketing analytics puzzle.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89115Lionbridge Unveils GeoFluent Translation for Search Engine DiscoverabilityWed, 17 Apr 2013 12:00:00 GMTThe real-time translation platform helps companies extend community solutions to global markets.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89063Angoss Delivers KnowledgeREADER for Integrated Customer Intelligence Mon, 08 Apr 2013 12:00:00 GMTNew offering combines text discovery and sentiment analysis with the power of predictive analyticshttp://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=88874Intelligent Receivables Management Can Improve Customer RelationshipsMark WilsonFri, 05 Apr 2013 12:00:00 GMTLook at collection interactions as an opportunity.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=88784Marketo Files for $75 Million IPOKelly LiyakasaWed, 03 Apr 2013 12:00:00 GMTMarketing automation, analytics remain in high demand.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=88788Culture Plays a Key Role in Customer RelationshipsKelly LiyakasaTue, 02 Apr 2013 12:00:00 GMTEnterprises that align internally are the ones primed for success.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=88764Moxie Software Strengthens Its Partnership with MicrosoftTue, 02 Apr 2013 12:00:00 GMTMoxie integrates with Lync to deliver unified customer communications for contact centers.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=88757Sign, Seal, and Deliver with E-SignaturesKelly LiyakasaMon, 01 Apr 2013 12:00:00 GMTNew technology enables companies to close deals faster and satisfy compliance issues?all while cutting costs.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=88207Are We Too Connected?David MyronMon, 01 Apr 2013 12:00:00 GMThttp://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=88213WCM: A Sexy Tool for Digital Customer ExperienceDavid AponovichSat, 01 Jun 2013 12:00:00 GMTDifferentiate your business with this vital software.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89515